At Pensy Garments, we want you to be completely satisfied with every purchase. If, for any reason, you are not, we are happy to offer an exchange for items that are unused, unwashed, unaltered, and returned with their original tags and invoice intact.

You may exchange your purchase at any Pensy Garments outlet within 14 days from the date of purchase. Exchanges are subject to stock availability at the time of request. For orders placed online, customers will be responsible for both sending and receiving courier charges in case of an exchange.

Please note:

• We do not offer cash refunds.

• Accessories and sale items are strictly non-returnable and non-exchangeable.

Order Cancellations
In rare cases, Pensy Garments reserves the right to cancel orders due to reasons such as:

• Item being out of stock

• Pricing discrepancies

• Payment declined by the issuing bank

• Failure to respond to confirmation calls or messages from our customer care team.

For any queries, concerns, or suggestions, feel free to reach out to us at:
📧 info@pensygarments.com
📞 +92 301 1136 153

Our Customer Care Team is available:
Monday to Saturday | 11:00 AM – 10:00 PM (Pakistan Standard Time | GMT +5)