1. What is the exchange/refund policy?
At Pensy Garments, we do not offer refunds. However, you can exchange unused, unwashed, unaltered items — with original tags and packaging — at any Pensy outlet or via our E-store within 14 days of purchase.
For complete terms, please visit: pensy.pk/return-exchange-policy

2. How can I get a discount or promo code?
Currently, we do not have active discount codes. Stay connected to our official social media pages and website for exciting future offers and promotions!

3. How can I contact customer care?
You can reach our customer support at:
📞 +92 301 1136 153
📧 info@pensy.pk

4. How can I update my order?
To update your order, please contact us at +92 301 1136 153.
Note: If your order has already been dispatched, it can no longer be modified.

5. Can I send products as gifts?
Absolutely! We offer gift-wrapping services along with a personalized note or birthday card upon request. Just place your order online and mention your gift preferences. For assistance, call us at +92 301 1136 153.

6. How can I confirm my size?
A detailed size chart is available on each product page. You can also visit:
pensy.pk/size-guide

7. What are the nationwide delivery charges?
We offer FREE DELIVERY for all orders above Rs.5,000 within Pakistan.

8. Which courier services do you use for deliveries?
We partner with trusted courier services including:
TCS, Call Courier, Swyft Courier (for domestic orders)
DHL (for international shipments).

9. What payment methods are available for online orders?
Pensy Garments currently offers:

• Cash on Delivery (COD)

• Bank Transfer

10. What’s the delivery time for online orders?

• Domestic orders: 4 to 5 working days.

• International orders: 10 to 15 working days (after confirmation).

11. How can I place an order on the website?

• Select your product and size.

• Click “Add to Cart”.

• Continue shopping or proceed to checkout.

• Fill out your billing & shipping details.

• Choose your payment method.

• Click “Place Order Now” — done!
  A confirmation email will follow shortly.

12. Can I cancel my order?
If the order is not yet processed, you can cancel by:
📞 Calling: +92 301 1136 153
📧 Emailing: info@pensy.pk

Once processed, cancellation is no longer possible.

13. What if I receive a damaged product?
Please contact us immediately at +92 301 1136 153 upon receiving your package, and we will resolve the issue promptly.

14. How do I track my order?
Once dispatched, a tracking number will be sent via email. Track your parcel at:

• TCS

• Call Courier

• PostEx

• DHL (for international orders)

15. Is my personal information secure?
Absolutely! Your data is kept confidential and used strictly for order processing and communication. Your security is our top priority.

 

16. How can I subscribe for special offers and updates?
Subscribe to our newsletter at the bottom of www.pensy.pk to stay updated on exclusive deals and latest arrivals.

17. What are the international shipping charges?
International shipping costs depend on the weight and destination and are calculated during checkout. For queries, feel free to call +92 301 1136 153.

 

18. Do you offer custom stitching services?
Yes! Our All Branches offer’s custom tailoring. Book your appointment at +92 301 1136 153.

21. Will there be color variation in products?
Slight color variations may occur due to lighting and photography angles.